1. PAYMENT METHODS
To complete your order, you can choose one of the following payment methods:
1. Online payment by card
When completing the order you can select “Pay via JCC” and you will be taken to a secure environment to make your payment via your debit, credit or prepaid card.
2. Direct bank transfer (IBAN)
When completing the order you can select “Direct bank transfer (IBAN)”. After you have completed your order, you will receive an informational email with your order number. You can then make your payment to our company’s bank account and the company will later prepare your order. :
a) BANK OF CYPRUS
Printed form: CY88 0020 0195 0000 3570 3189 1375
Electronic form: CY88002001950000357031891375
In the justification of the deposit, you should write your name and your order number, so that we know which order your deposit relates to. Your order will remain pending until the transaction is completed. In case you have not been informed about the progress of your order within five (5) working days, contact us at +35725817917.
TRADING ITEMS – AVAILABILITY – FEATURES
The products, their features, prices and available stock, can be found at https://www.cpbiocare.com/ and are accessible to everyone. Users can search for more information about each product by clicking on the product icon.
C.Pittakas Biocare Ltd guarantees timely information to customers regarding the availability or non-availability of the products by e-mail following the order, but bears no responsibility for their availability. C.Pittakas Biocare Ltd makes every possible effort every day to provide all the required information for each product (technical characteristics, prices, etc.). In order to limit any errors, we would recommend that you contact us before completing any purchase in cases where the prices or any other product characteristic is beyond the usual and reasonable. The prices of the products available through our website correspond to the current prices that also apply in the physical store in the physical store of the company C.Pittakas Biocare Ltd. At specific time intervals, there is the possibility of carrying out special offers and discounts, as part of the company’s promotional activities, which will only apply to specified products and only to purchases through the website.
The prices listed in the relevant catalogues under each product include VAT (19%) or where applicable VAT (5%). The online store of our company C.Pittakas Biocare Ltd reserves the right to adjust prices without being obliged to inform the consumer public.
ORDERING PRODUCTS AND CONSUMER PROTECTION
Orders placed through our online store constitute distance sales contracts, which are governed by the legislative framework of Law 156(I)/2004 and Amending Law 97(I)2007 as well as the following Laws of the Republic of Cyprus and Directives of the European Union:
· • The 2007 Law on Unfair Commercial Practices by Businesses to Consumers (Law 103(I)/2007).
· • The Consumer Rights Law of 2013 (Law 133(I)/2013).
· • Directive 2011/83/EU of the European Parliament and of the Council, of October 25, 2011, on consumer rights
· • Directive 2005/29/EC of the European Parliament and of the Council, of May 11, 2005, on unfair business-to-consumer commercial practices in the internal market.
· • Directive 97/7/EC of the European Parliament and the Council
· • Directive 93/13/EEC of the Council and Directive of the European Parliament and of the Council as amended and
• Directive 2011/83/EU (which replaced Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in distance contracts), and the relevant Cypriot Legislation 133(I)/2013.
The user is entitled to enter into a valid order through the online store, as long as he is legally competent in compliance with the provisions of the Cypriot Legislation (provided he has completed the eighteenth year of age and is not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. C.Pittakas Biocare Ltd reserves the right to claim a refund from the supervisor or guardian of any orders placed by legally incapacitated persons.
PLACE AN ORDER THROUGH THE ELECTRONIC STORE
ORDER CONFIRMATION / UPDATE
Through the website, the consumer is informed by the company before completing his order about the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the transport costs, the method of payment and delivery, and the delivery time by sending the order form. He receives an electronic copy of the order to the electronic address (e-mail) he has declared when registering his order, which includes a detailed description of the goods of the order and a unique code, with which he will be able to monitor the progress and evolution of the order of his order.
Upon completion of your order, the following message appears (example):
You’ve received the following order from….
An automated electronic message (email) has been sent to the email you provided during registration with all the details of your order that were on the previous page (please check your email).
SHIPPING AND RECEIVING THE PRODUCTS
Product deliveries are made through the partner courier company GAP Vasilopoulos Akis Express. The listed prices include VAT. 19%. Please let us know if there are any difficulties accessing the delivery area.
In case of sending the products to the customer, the risk of loss or damage of the goods is transferred to him when he or a third party, other than the carrier and designated by the customer, has obtained physical possession of the goods. However, the risk is transferred to the customer earlier and specifically at the same time as the delivery to the carrier, if he transports the products on behalf of the customer and the said option was not offered by the company (with the reservation, of course, in this case, of the Customer’s rights against the carrier).
Customers have the following options to pick up their products:
• Pick up from our store (No costs)
• Pickup from Akis Express Store (+ €3.00)
• Delivery at your door (+ €4.50)
REFUNDS/ CHANGES / CANCELLATIONS
The terms and conditions described in this policy apply to all products purchased from the online store of C.Pittakas Biocare Ltd in Cyprus.
It is possible to cancel the order in the online store. To cancel your order, you can either send an email to the address: email@example.com, or call our call centre at +35725817917 (for calls from a landline with a charge according to the tariff policy of your telecommunications provider). If you have already paid for your order and your order has not been delivered to the shipping company, then we will immediately refund the corresponding monetary value in the same way you made your transaction (credit card or bank transfer). In case your order has been given to the transport company, then the refund of the money value of the canceled order will be made in the same way you made your transaction (credit card, bank transfer), as soon as the products are returned to C.Pittakas Biocare Ltd.
You have 7 days to change your mind
The condition for changing the products you have ordered is that no more than 7 days have passed since the product was delivered to you.
Changes are made with your receipt, order form, order confirmation email and credit card slip (if you paid by credit card).
To return your products, you can visit the C.Pittakas Biocare store.
For any information you need, you can contact us by phone at +357 25817917 (for calls from a landline with a charge according to the tariff policy of your telecommunications provider). The products you want to return must be in perfect condition, with closed packaging. You are responsible for the cost of returning the products unless the product is under warranty due to a manufacturing defect. In case you open the packaging of the product, you must take care to return it in perfect condition, together with all the parts and accessories from which it is composed. You agree to take care of the condition of the returned products from the time they are delivered to you until the time you hand them over to the C.Pittakas Biocare Ltd store or partner Transport Company or courier.
If they are not returned within 7 days then C.Pittakas Biocare Ltd may not accept any return. In any case, the maximum return period cannot be extended beyond seven (7) calendar days from the date of receipt.
In addition to the rights provided by the returns policy, all rights applicable to consumers from the existing provisions and laws regarding the sales contract, as well as any right arising in connection with the warranty conditions of the products, are recognized in any case.
Important Clarification: Consumable products whose unsealing destroys the quality and renders the product unfit for resale will not be accepted for exchange.
Μεταφορά επιστρεφόμενων προϊόντων
If you wish to return goods due to a change of mind, you bear the direct cost of returning the products. The receipt of the returned products can only be carried out from the address that you had indicated in the beginning for their shipment and which you have indicated to us in writing. You agree to give C.Pittakas Biocare Ltd as much detail as possible about the delivery address of the goods, for example floor, transporter/courier access difficulties, existence of elevators, information about narrow stairs, etc., in order to facilitate the collection process from the place you will indicate to us. You agree that there will be adequate access to the premises for receiving the returned goods.
In the event that the carrier/courier considers that receiving the products from the place you indicate may cause damage to your property, he will inform you verbally and record this on the receipt form. You instruct the associated transport company/courier to collect the products despite this instruction, however we will not be responsible for any damage that may be caused to your property or the goods as the collection of the products will be done with due care and attention. You also agree to provide the partner with all products you wish to return, including all parts and accessories that make them up.
When receiving the returned products from the carrier you will sign a receipt form to certify that delivery to the carrier has taken place. The receipt form will be given to you by the partner carrier/courier. If you cannot be present yourself when receiving the goods from the site, you can appoint a representative to undertake this process on your behalf. This representative must be of legal age and able to supervise the receipt of your products for you.
Refund of the value of returned products
As long as you meet the return conditions, we will refund you the amount corresponding to the value of the goods you are returning in the same way you made the original transaction (credit card, bank deposit) unless you prefer another return method for which you must notify us. Notify in writing.
The refund of the price of the returned products will be made as soon as possible (within 7 business days). In any case, it will be carried out after you inform us in writing about the request to return the products and we accept their return as well as if the products have been delivered to the cooperating transport/courier company.
Exceptions to the right of withdrawal
The right of withdrawal does not apply in the following cases:
a) The supply of goods or the provision of services the price of which depends on fluctuations in the money market which cannot be controlled and which may occur within the withdrawal period.
b) The supply of goods manufactured according to the specifications set by you as a consumer or clearly personalized.
c) The supply of goods which, after delivery, due to their nature, are inseparably mixed with other elements.
According to Directive 2013/11/EC, which was incorporated into Cypriot legislation with Law 148(I) 2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution process is provided throughout the EuropeanUnion.https://eurlex.europa.eu/legalcontent/EL/TXT/?uri=CELEX%3A52018PC0184&qid=1627636077789
If the Customer has a problem with a purchase he made from the Online Store and resides in the EU he can use the website:https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng
Information on the resolution of disputes according to article 14 par. 1 of the Regulation on the Electronic Resolution of Consumer Disputes:
The European Commission gives consumers the right to resolve their electronic disputes according to article 14 par. 1 of the Regulation on the Electronic Resolution of Consumer Disputes on one of its platforms:https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN