Terms and Conditions
1. TERMS AND CONDITIONS
The term C.Pittakas Biocare Ltd or “the company” refers to the owner of the website with registered office at Ischyron 20, 4151, Kato Polemidia, B’Monovolikos, Limassol, Cyprus. The term “customer” refers to the user or visitor of our website.
We make no warranty as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You accept that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. You use the information and materials on this website entirely at your own risk. Responsibility. It is your responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Unauthorized use of this website may lead to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites for your convenience and to provide further information. It does not mean that we agree with the website(s). We have no responsibility for the content of the websites. The use of this website and any dispute arising from such use is subject to the laws of the Republic of Cyprus.
Our online store is not responsible for any errors in prices, features or photos and reserves the right to change prices without notice. It is also not responsible towards users/customers, for damages that may arise from the execution/or non-execution of their order. It bears no responsibility for direct or indirect, positive or cumulative damage (indicative and not exclusively mentioned, lost profits, business interruption, loss of information and data, loss of customers, etc.), arising in connection with the operation and/or use of the online store.
Users-customers are exclusively responsible for the evaluation and selection of the products and services offered by the website. The online store of C.Pittakas Biocare Ltd bears no responsibility in relation to the correctness of the choice of users, or any incompatibilities between products – software – services provided by it. It is also not responsible for defects or poor quality of third-party products that it makes available to its customers, because the goods are received from their suppliers and/or manufacturers, packed in closed boxes. In the event of a defective or problematic product, you must contact our physical store at +35725817917 either through the contact form on our website or via email, getting your money back (See Product Returns) our website does not guarantee product changes in clearing category. Finally, the online store of C.Pittakas Biocare Ltd is not bound by the availability of the products, as stated in the online store, but undertakes the obligation to inform users in the event that the availability of a product ordered is different from that stated in the web page.
For any delays in execution (including delivery) due to circumstances that cannot be attributed to it or are due to force majeure and will be entitled to an extension of time for execution, C.Pittakas Biocare Ltd online store shall not be liable.
Examples include strikes, acts of terrorism, war, supplier / transportation / production problems, currency fluctuations, governmental or legislative acts and natural disasters. If such incidents last more than 2 months, this Agreement may be terminated by either party without compensation.
Prices of the Products sold
The prices listed include VAT (19%), in cases where the products will be sent to a company registered in the European Union, you do not charge VAT as long as the company’s registration number or VAT number is given in the request for information.
2. PAYMENT METHODS
To complete your order, you can choose one of the following payment methods:
1. Online payment by card
When completing the order you can select “Pay via JCC” and you will be taken to a secure environment to make your payment via your debit, credit or prepaid card.
2. Direct bank transfer (IBAN)
When completing the order you can select “Direct bank transfer (IBAN)”. After you have completed your order, you will receive an informational email with your order number. You can then make your payment to our company’s bank account and the company will later prepare your order. :
a) BANK OF CYPRUS
Printed form: CY88 0020 0195 0000 3570 3189 1375
Electronic form: CY88002001950000357031891375
In the justification of the deposit, you should write your name and your order number, so that we know which order your deposit relates to. Your order will remain pending until the transaction is completed. In case you have not been informed about the progress of your order within five (5) working days, contact us at +35725817917.
TRADING ITEMS – AVAILABILITY – FEATURES
The products, their features, prices and available stock, can be found at https://www.cpbiocare.com/ and are accessible to everyone. Users can search for more information about each product by clicking on the product icon.
C.Pittakas Biocare Ltd guarantees timely information to customers regarding the availability or non-availability of the products by e-mail following the order, but bears no responsibility for their availability. C.Pittakas Biocare Ltd makes every possible effort every day to provide all the required information for each product (technical characteristics, prices, etc.). In order to limit any errors, we would recommend that you contact us before completing any purchase in cases where the prices or any other product characteristic is beyond the usual and reasonable. The prices of the products available through our website correspond to the current prices that also apply in the physical store in the physical store of the company C.Pittakas Biocare Ltd. At specific time intervals, there is the possibility of carrying out special offers and discounts, as part of the company’s promotional activities, which will only apply to specified products and only to purchases through the website.
The prices listed in the relevant catalogues under each product include VAT (19%) or where applicable VAT (5%). The online store of our company C.Pittakas Biocare Ltd reserves the right to adjust prices without being obliged to inform the consumer public.
ORDERING PRODUCTS AND CONSUMER PROTECTION
Orders placed through our online store constitute distance sales contracts, which are governed by the legislative framework of Law 156(I)/2004 and Amending Law 97(I)2007 as well as the following Laws of the Republic of Cyprus and Directives of the European Union:
· • The 2007 Law on Unfair Commercial Practices by Businesses to Consumers (Law 103(I)/2007).
· • The Consumer Rights Law of 2013 (Law 133(I)/2013).
· • Directive 2011/83/EU of the European Parliament and of the Council, of October 25, 2011, on consumer rights
· • Directive 2005/29/EC of the European Parliament and of the Council, of May 11, 2005, on unfair business-to-consumer commercial practices in the internal market.
· • Directive 97/7/EC of the European Parliament and the Council
· • Directive 93/13/EEC of the Council and Directive of the European Parliament and of the Council as amended and
• Directive 2011/83/EU (which replaced Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in distance contracts), and the relevant Cypriot Legislation 133(I)/2013.
The user is entitled to enter into a valid order through the online store, as long as he is legally competent in compliance with the provisions of the Cypriot Legislation (provided he has completed the eighteenth year of age and is not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. C.Pittakas Biocare Ltd reserves the right to claim a refund from the supervisor or guardian of any orders placed by legally incapacitated persons.
PLACE AN ORDER THROUGH THE ELECTRONIC STORE
ORDER CONFIRMATION / UPDATE
Through the website, the consumer is informed by the company before completing his order about the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the transport costs, the method of payment and delivery, and the delivery time by sending the order form. He receives an electronic copy of the order to the electronic address (e-mail) he has declared when registering his order, which includes a detailed description of the goods of the order and a unique code, with which he will be able to monitor the progress and evolution of the order of his order.
Upon completion of your order, the following message appears (example):
You’ve received the following order from….
An automated electronic message (email) has been sent to the email you provided during registration with all the details of your order that were on the previous page (please check your email).
SHIPPING AND RECEIVING THE PRODUCTS
Product deliveries are made through the partner courier company GAP Vasilopoulos Akis Express. The listed prices include VAT. 19%. Please let us know if there are any difficulties accessing the delivery area.
In case of sending the products to the customer, the risk of loss or damage of the goods is transferred to him when he or a third party, other than the carrier and designated by the customer, has obtained physical possession of the goods. However, the risk is transferred to the customer earlier and specifically at the same time as the delivery to the carrier, if he transports the products on behalf of the customer and the said option was not offered by the company (with the reservation, of course, in this case, of the Customer’s rights against the carrier).
Customers have the following options to pick up their products:
• Pick up from our store (No costs)
• Pickup from Akis Express Store (+ €3.00)
• Delivery at your door (+ €4.50)
• Shipments abroad will be charged according to the destination country.
REFUNDS/ CHANGES / CANCELLATIONS
The terms and conditions described in this policy apply to all products purchased from the online store of C.Pittakas Biocare Ltd in Cyprus.
It is possible to cancel the order in the online store. To cancel your order, you can either send an email to the address: firstname.lastname@example.org, or call our call centre at +35725817917 (for calls from a landline with a charge according to the tariff policy of your telecommunications provider). If you have already paid for your order and your order has not been delivered to the courier shipping company, then we will immediately refund the corresponding monetary value in the same way you made your transaction (credit card or bank transfer). In case your order has been given to the courier transport company, then the refund of the money value of the canceled order will be made in the same way you made your transaction (credit card, bank transfer), as soon as the products are returned to C.Pittakas Biocare Ltd, less courier expenses and credit card bank charges.
In case there is product replacement request from customer, then our company will replace the faulty product/s as long as the initial order is received (returned) and tested by our technicians. Courier expenses for return goods are on buyer’s expense and new expense and new order delivery is on Merchants expense.
You have 7 days to change your mind
The condition for changing the products you have ordered is that no more than 7 days have passed since the product was delivered to you.
Changes are made with your receipt, order form, order confirmation email and credit card slip (if you paid by credit card).
To return your products, you can visit the C.Pittakas Biocare store.
For any information you need, you can contact us by phone at +357 25817917 (for calls from a landline with a charge according to the tariff policy of your telecommunications provider). The products you want to return must be in perfect condition, with closed packaging. You are responsible for the cost of returning the products unless the product is under warranty due to a manufacturing defect. In case you open the packaging of the product, you must take care to return it in perfect condition, together with all the parts and accessories from which it is composed. You agree to take care of the condition of the returned products from the time they are delivered to you until the time you hand them over to the C.Pittakas Biocare Ltd store or partner Transport Company or courier.
If they are not returned within 7 days then C.Pittakas Biocare Ltd may not accept any return. In any case, the maximum return period cannot be extended beyond seven (7) calendar days from the date of receipt.
In addition to the rights provided by the returns policy, all rights applicable to consumers from the existing provisions and laws regarding the sales contract, as well as any right arising in connection with the warranty conditions of the products, are recognized in any case.
Important Clarification: Consumable products whose unsealing destroys the quality and renders the product unfit for resale will not be accepted for exchange.
Μεταφορά επιστρεφόμενων προϊόντων
If you wish to return goods due to a change of mind, you bear the direct cost of returning the products. The receipt of the returned products can only be carried out from the address that you had indicated in the beginning for their shipment and which you have indicated to us in writing. You agree to give C.Pittakas Biocare Ltd as much detail as possible about the delivery address of the goods, for example floor, transporter/courier access difficulties, existence of elevators, information about narrow stairs, etc., in order to facilitate the collection process from the place you will indicate to us. You agree that there will be adequate access to the premises for receiving the returned goods.
In the event that the carrier/courier considers that receiving the products from the place you indicate may cause damage to your property, he will inform you verbally and record this on the receipt form. You instruct the associated transport company/courier to collect the products despite this instruction, however we will not be responsible for any damage that may be caused to your property or the goods as the collection of the products will be done with due care and attention. You also agree to provide the partner with all products you wish to return, including all parts and accessories that make them up.
When receiving the returned products from the carrier you will sign a receipt form to certify that delivery to the carrier has taken place. The receipt form will be given to you by the partner carrier/courier. If you cannot be present yourself when receiving the goods from the site, you can appoint a representative to undertake this process on your behalf. This representative must be of legal age and able to supervise the receipt of your products for you.
Refund of the value of returned products
As long as you meet the return conditions, we will refund you the amount corresponding to the value of the goods you are returning in the same way you made the original transaction (credit card, bank deposit) unless you prefer another return method for which you must notify us. Notify in writing.
The refund of the price of the returned products will be made as soon as possible (within 7 business days). In any case, it will be carried out after you inform us in writing about the request to return the products and we accept their return as well as if the products have been delivered to the cooperating transport/courier company.
Exceptions to the right of withdrawal
The right of withdrawal does not apply in the following cases:
a) The supply of goods or the provision of services the price of which depends on fluctuations in the money market which cannot be controlled and which may occur within the withdrawal period.
b) The supply of goods manufactured according to the specifications set by you as a consumer or clearly personalized.
c) The supply of goods which, after delivery, due to their nature, are inseparably mixed with other elements.
According to Directive 2013/11/EC, which was incorporated into Cypriot legislation with Law 148(I) 2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution process is provided throughout the EuropeanUnion.https://eurlex.europa.eu/legalcontent/EL/TXT/?uri=CELEX%3A52018PC0184&qid=1627636077789
If the Customer has a problem with a purchase he made from the Online Store and resides in the EU he can use the website:https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng
Information on the resolution of disputes according to article 14 par. 1 of the Regulation on the Electronic Resolution of Consumer Disputes:
The European Commission gives consumers the right to resolve their electronic disputes according to article 14 par. 1 of the Regulation on the Electronic Resolution of Consumer Disputes on one of its platforms:https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
3. COOKIES POLICY
Absolutely necessary cookies
Strictly necessary cookies are essential for the proper functioning of the website, allow you to browse and use its functions, such as access to secure areas, contact forms, favorites list, use of the shopping cart and for security reasons. These cookies do not recognize your individual identity. Without these cookies, we cannot offer efficient operation of our website.
Performance and analysis cookies
These cookies collect information about how visitors use the website, which pages they visit most often and whether they receive error messages from websites. These cookies collect aggregated, anonymous information that does not identify any visitor. They are used solely to improve the performance of a website and allow us to collect information about your use of our website, including the content you select while browsing our website, in order to measure the effectiveness and consumer interaction with website as well as to improve our pages over time. These cookies may be provided to us by third party providers of analytical tools but are used only for the purposes related to our websites.
These cookies are used to deliver content that is more relevant to you and your interests. They may be used to send targeted advertising/offers, limit ad impressions or measure the effectiveness of an advertising campaign. These cookies may be used to remember the websites you have visited to determine which online marketing channels are most effective and allow us to reward external websites and partners who referred you to us.
Internet Explorer http://support.microsoft.com/kb/278835
Safari for iPad and iPhone http://support.apple.com/kb/HT1677
The website https://www.cpbiocare.com/ is the official online store of the company C.Pittakas Biocare Ltd with Company Registration Number 264437, with the activity “Trade in Medical machines, materials and consumables, professional and home aids for disabilities and wellness, paramedical devices and materials, nursing materials’. The company’s head office is located at Ischyron 20, 4151, Kato Polemidia, B’Monovolikos, Limassol, Cyprus, email: email@example.com, tel.+35725817917 – for calls from a landline with a charge according to the tariff policy of your telecommunications provider .
2. INTELLECTUAL PROPERTY
Intellectual Property Rights and Trademark
All website design, text, graphics, selection and settings are the intellectual property of “C.Pittakas Biocare Ltd” and are protected according to the relevant provisions of Cypriot legislation, European law and international conventions. All rights reserved, any text or images bearing the Biocare symbols are trademarks or registered trademarks and are used herein with permission of their respective owners.
3. PERSONAL DATA POLICY
3.1 Legal Basis for Processing, Updating and Updating Data
The company with the name “C.Pittakas Biocare Ltd”, is the person responsible for processing the visitor’s personal data and controls the processing of his data on the online service pages of https://www.cpbiocare.com/. C.Pittakas Biocare Ltd informs the visiting customer and the visiting customer acknowledges that they are aware of the following:
3.1.a For the processing of his data as described below, C.Pittakas Biocare Ltd relies on the following legal bases:
Execution of the contract: In order to achieve the purposes of this contract, i.e. for the customer-visitor to complete his orders at https://www.cpbiocare.com/, it is necessary to process the personal data provided by the customer-visitor during registration of his order in the order registration form and the recording of his transactions. The purpose of this basic data processing is to complete the specific order, to communicate with the customer and to send informational messages regarding the stages of the processing of the order, to provide clarifications related to the order and in general information about purchases made, the delivery of the order to the place of the customer’s choice, the confirmation and identification of the customer in any necessary case and the information about the existing stock at https://www.cpbiocare.com/.
C.Pittakas Biocare Ltd also reserves the right to regularly inform the member by telephone, post, e-mail, SMS or any other convenient means of communication of their contact details, lawfully obtained, in the context of their order on https://www.cpbiocare.com/ for its products and services in the context of their transactional relationship (as per the provisions of Law 112(I)/2004 in which the European Directive 2002/58/EC was incorporated) and since the member does not object to this communication. This information may include information about its products and/or offers and/or contests, communication to conduct research to improve the products and services provided to its members as well as other promotional actions and serving similar purposes.
Legitimate interests: Some form of processing of personal data is necessary to improve the services of C.Pittakas Biocare Ltd (processing of statistical and non-identifiable data), to detect attempted fraud or misuse by the member as well as to safeguard legal interests of C.Pittakas Biocare Ltd.
Consent – consent: The customer is asked to give his specific, clear and free consent to the personalized analysis of his consumer behaviour in order to send him commercial communication with personalized offers for the products or services of C.Pittakas Biocare Ltd depending on the his preferences with or without human intervention so that the customer can receive personalized updates and offers from C.Pittakas Biocare Ltd that will best suit his profile and preferences.
3.1.b. The member has the right but also the obligation to access, correct and update his personal data and must notify C.Pittakas Biocare Ltd as soon as possible of any change in the personal data he has declared with his order in the C.Pittakas Biocare Ltd online store to better serve the member.
3.2 Επεξεργασία και είδος προσωπικών δεδομένων – Δικαιώματα επισκεπτών
a) Processing of Personal Data
C.Pittakas Biocare Ltd will process the personal data of the visitor-customer, as stated by him during his order in the registration form, in order to complete his specific order through our online store.
The personal data of the visitor/customer will be kept in the files of C.Pittakas Biocare Ltd for thirty (30) days from the completion and delivery of his specific order and their processing will only concern the execution of the distance sales contract. However, the data proving the transaction will be kept for tax reasons (invoicing document).
b) Type of Personal Data
In particular, the personal data that each visitor-customer must provide in order to carry out any transaction through the online store (https://www.cpbiocare.com/) of C.Pittakas Biocare Ltd and to place orders for the company’s products are as follows :
• His full name
• The shipping address of the products
• The billing address of the order (if it is different from the shipping address)
• The invoicing information (if payment by invoice has been selected)
• The number of a contact telephone
• The customer’s electronic address (e-mail).
The type of personal data processed by C.Pittakas Biocare Ltd per purpose of processing are as follows:
i. For the execution of the contract (so that the visitor-customer can complete his orders at https://www.cpbiocare.com):
• The full name
• The shipping address of the products
• The billing address of the order (if it is different from the shipping address)
• The invoicing information (if payment by invoice has been selected)
• The number of a contact telephone
• The customer’s electronic address (e-mail).
• products purchased
• order history
The visitor is informed that the provision of the above mandatory personal data as well as the details of his transactions are necessary and are a prerequisite for the proper execution of the contract of order and delivery of products and services. For this reason, the customer’s consent is not required for this specific processing.
i. To analyse the customer’s personalized consumer behaviour in order to send him commercial communication with personalized offers for C.Pittakas Biocare Ltd products or services according to his preferences with or without human intervention so that the member can receive personalized updates and offers from C.Pittakas Biocare Ltd that will best suit his profile and preferences, C.Pittakas Biocare Ltd will additionally process the following data about the member:
• Products purchased at https://www.cpbiocare.com/
• Frequency of visits to https://www.cpbiocare.com/
• Products he has placed in his cart or in his favourite list at https://www.cpbiocare.com/
• Demographics you have reported on https://www.cpbiocare.com/
• Participation in promotional actions
• Expense incurred when purchasing at https://www.cpbiocare.com/
• Order history at https://www.cpbiocare.com/
i. In the event that products are requested to be delivered to a third party other than the visitor, the latter acknowledges that he will have full responsibility for the information and full consent of the person, designated as recipient, for the disclosure of his personal data to company C .Pittakas Biocare Ltd for the sole purpose of delivering to it, the relevant products and assumes full responsibility for any claims of this person against C.Pittakas Biocare Ltd.
The credit card details are not stored in the company’s storage media during the transaction but are registered directly in a secure environment of the cooperating company (Viva Payments Services S.A.) which has undertaken the routing of the cards.
iv. The customer-visitor is also informed that for the communication of C.Pittakas Biocare Ltd with him, within the framework of Legislation 112(I)/2004, and more specifically by virtue of article 106 paragraph (2), it processes the contact information he has declare.
C. Data reseipts
For the data that is necessary to serve each of the above processing purposes and within the scope of the responsibilities of each recipient, the recipients of the customer’s data may be:
i. The relevant employees of C.Pittakas Biocare Ltd
ii. The tax etc. auditing authorities in case of a relevant audit
iii. The company C.Pittakas Biocare Ltd which provides CRM services and which has undertaken, among other things, the registration, updating, updating and maintenance of the database with the data of the members as processing on its behalf and in accordance with the instructions and the recorded its orders and/or any other company provides in the future to C.Pittakas Biocare Ltd the same services in replacement or in cooperation with the above company.
iv. External partners providing internet services, order storage and management, call center services, product (express) transport service or bulk shipping, product installation services and sales data analysis services, internet and e-commerce service providers and customer service call centers with which it works C.Pittakas Biocare Ltd and who are subject to the specific strict personal data processing terms agreed with C.Pittakas Biocare Ltd as Controller.
When registering, accessing and/or processing the member’s personal data, the employees and agents of C.Pittakas Biocare Ltd fully comply with the provisions of the European General Regulation 2016/679 on Data Protection as well as with the applicable Cypriot legislation and jurisprudence regarding with the protection of personal data.https://eur-lex.europa.eu/search.html?scope=EURLEX&text=2016%2F679&lang=el&type=quick&qid=1627636230880
d) Data subject rights:
Each customer, as a data subject, may at any time exercise their rights, as provided for in the General Regulation on the Protection of Personal Data 679/2016 EU (follow the link for more):
e) Personal Data Retention Time:
The visitor-customer’s data will be kept and processed by C.Pittakas Biocare Ltd for a period of thirty (30) days from the completion of his specific order. The customer’s data will be kept and processed until the customer requests the deletion of his account or, for any processing of his data based on his consent, until he declares the withdrawal of his consent for the purposes of providing the services of C.Pittakas Biocare Ltd. Nevertheless, some necessary personal data concerning his business relations with C.Pittakas Biocare Ltd LTD as well as the information, consent and withdrawal of his consent for the processing of his data may remain as information for the customer to ensure proof of legality of the processing of his data by C.Pittakas Biocare Ltd and the safeguarding of the legal claims of the parties.
f) Special Category Data:
The member is informed that C.Pittakas Biocare Ltd does not collect or require the sharing of sensitive personal data (special category data) for the needs of https://www.cpbiocare.com/.
g) Obligation of Transparency:
For any information regarding their data as well as their processing and protection, the customer may contact the Data Protection Officer of C.Pittakas Biocare Ltd (Data Protection Officer) at the email firstname.lastname@example.org and at the telephone line +357 25817917 and if he does not consider himself satisfied with his answer, he is informed that he has the right to appeal to the competent supervisory authority (Office of the Personal Data Commissioner, Office Address: Iasonos 1, 1082 Nicosia, commissionerdataprotection.gov.cy)
h) Technical and Organizational protection measures:
C.Pittakas Biocare Ltd and its processors and its affiliates / fulfillment assistants implement appropriate technical and organizational measures to, as far as possible, better protect personal data against accidental or unlawful destruction or loss, alteration , illegal disclosure or access to them and generally their illegal processing (including remote access) as well as to ensure the possibility of restoring availability and access to them. These measures aim to ensure a level of security that corresponds to the risk that the specific data may undergo, always taking into account the type and criticality of the data, the development of technology, the cost of implementation and the nature, scope, context and the purposes of each specific processing, while implementing procedures for the regular testing, assessment and evaluation of the effectiveness of these technical and organizational measures. In any case C.Pittakas Biocare Ltd the processors on its behalf and its affiliates / fulfillment assistants undertake to maintain the confidentiality of members’ personal data and not to share or allow access to it to any third party without the prior notification of the member except in the cases expressly provided by law. C.Pittakas Biocare Ltd declares that no other use of the member’s personal data will be made for purposes other than those stated in these terms without the member’s prior information and, where necessary, express consent.